Service & Support

RELAX, at Advantage Label we have several plans ready to be customized to meet your specific needs.

ON-SITE

  • Available 24 hours per day, 7 days a week
  • Primary service technician promotes familiarity with your equipment
  • Tailored spare parts inventory
  • Continuous repair effort - We do not leave until printer is fixed or a plan is in place
  • Discount service rate on equipment not under contract for Advantage Customers
  • Includes pre-scheduled visits for preventive maintenance
  • RF & Wireless Site Surveys
  • Factory authorized service

DEPOT

  • Ship your printer to our facility for repair
  • Loaner printer programs available

TRAINING AND INSTALLATION

  • On-site or at our facility
  • Tailored to your people and your needs

PREVENTIVE MAINTENANCE

  • Pre-scheduled and resulting in the best possible print quality and hardware life
  • Want to do your best to ensure the best possible print quality and printhead life?  Take 2 minutes to see the simple and easy steps you can take on your own:  Thermal Transfer Preventive Maintenance Video

(click here for EASYLABEL software support)
(click here to submit a support ticket)

Call our Technical Service & Support Manager, Rod Quick, for help with all your tech. issues, 800-260-0939



 
Advantage Labeling & Packaging, Inc. 3919 N. Greenbrooke SE Kentwood, MI 49512 ISO 9001 Registered
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